Ordering
How do I place an order?
While shopping, just selected your desired item, size, quantity and click “Add to Bag”. When you are ready to check out and complete the order, select “Proceed to Checkout”. You will be required to provide shipping, billing and payment information.
You may also complete the order by calling our Guest Services at 1-888-221-2551 to complete the order.
Shortly after you’re done with the checkout, a confirmation will show up on your page with an order number. You will also receive an email confirmation detailing your order.
Can I shop on my mobile device?
As long as you are subscribed to data services online, you should be able to shop online.
Do you have a mobile application?
We are excited that we finally launched our new site, C21Stores.com. We are in the process of creating a C21 App to create an enjoyable shopping experience from your phone. We expect to have this available for the 2012 holiday shopping season and will alert you when it is ready.
Can I purchase products online and pick up at the store?
Sounds like a great idea, but if you have shopped our stores you can understand why we are not able to offer this service. We are excited that we can now deliver to your doorstep, or doorman. Unfortunately we can not arrange for you to pick up your order in a store.
How do I know if my order transmitted?
Once you click submit, you will be taken to the Order Confirmation Page which will contain an order number. Shortly thereafter you will receive an order confirmation email that details your order and also contains the order number.
Can I change my order after it has been placed?
There is a short window where we may be able to edit your order, but once the order has been sent to our distribution center, we are unable to edit or cancel the order. Please email us or call us at 888-221-2551.
Can I cancel an order?
There is a short window where we may be able to edit your order, but once the order has been sent to our distribution center, we are unable to edit or cancel the order. Please email us or call us at 888-221-2551.
How do I check my order status?
You may track your order by signing into your account, clicking on My Accounts, then My Orders to review the status of your orders.
How do I track my order?
You will receive a Shipping Confirmation email once your order has shipped. Click on the link that is included in the email to track your package. Alternatively you may sign into your account, click on My Account, and then Order History to see all of your orders. You can click on view" to see more details about each order.
What do I do if my package arrived with damaged goods?
We apologize for the inconvenience of any item arriving damaged. It’s unfortunate that this occurred. Please email us or call us at 877-350-2121 and we will assist you.
What do I do if I did not receive everything that I ordered?
We apologize that your order was incomplete. If something is missing, please review the Packing List. There is a slight chance that an item is no longer available and therefore we were unable to ship everything that you ordered. If an item is listed on the Packing List, but not in the package, please email us or call us at 877-350-2121 and we will assist you.
Payment Methods
What forms of payment do you accept?
C21Stores.com accepts credit cards issued by American Express, Discover, Visa and MasterCard. Additionally, you may pay with PayPal or Century 21 Department Store Gift Cards.
Can I pay using multiple credit cards?
You may submit only one credit card with each online order. You may pay with both a Century 21 Gift Card and your credit card.
You can not place an order with a Century 21 gift card and your paypal account.
Billing & Tax
When will my credit card be charged?
Your credit card will be charged when your order ships. Orders are subject to verification and acceptance before shipping.
Does C21Stores.com charge tax?
Yes, C21Stores.com charges applicable sales tax on merchandise and shipping fees for orders shipped to New York and New Jersey.
