Ordering
How long does the Cyber Monday promotion last?
This offer is valid for merchandise only on Monday, 11/28/2011 from 9.01 AM EST to 11.59 PM EST. This offer is not valid on gift card purchases, cannot be combined with any other discounts or applied to previously placed orders.
How do I place an order?
Once you have completed your online registration, you will be able to shop online Select the desired item, size and quantity and click “Add to Cart”. When you are ready to check out and complete the order, select “Proceed to Checkout”. You will be required to provide shipping, billing and payment information.
You may also complete the order by calling our Guest Services at 1-888-221-2551 to complete the order.
Shortly after you’re done with the checkout, you will receive an email confirmation detailing your order.
Can I shop on my mobile device?
As long as you are subscribed to data services online, you should be able to shop online.
Do you have a mobile application?
We are excited that we finally launched C21Stores.com. You have been more than patient! We have a long list of enhancements that we are working on. We promise to let you know when we have launched the C21 App!
Can I purchase products online and pick up at the store?
Sounds like a great idea, but if you have shopped our stores you can understand why we are not able to offer this service. We are excited that we can now deliver to your doorstep, or doorman. Unfortunately we can not arrange for you to pick up your order in a store.
How do I know if my order transmitted?
Once you click submit, you will be taken to the Order Confirmation Page which will contain an order number. Shortly thereafter you will receive an order confirmation email that details your order and also contains the order number.
Can I change my order after it has been placed?
There is a short window where we may be able to edit your order, but once the order has been sent to our distribution center, we are unable to edit or cancel the order. Please email us or call us at 888-221-2551.
Can I cancel an order?
There is a short window where we may be able to edit your order, but once the order has been sent to our distribution center, we are unable to edit or cancel the order. Please email us or call us at 888-221-2551.
How do I check my order status?
You may track your order by signing into your account, clicking on My Accounts, then My Orders to review the status of your orders.
How do I track my order?
You will receive a Shipping Confirmation email once your order has shipped. Click on the link that is included in the email to track your package. Alternatively you may sign into your account, click on My Account, and then My Orders to track your package.
What do I do if my package arrived with damaged goods?
We apologize for the inconvenience of any item arriving damaged. It’s unfortunate that this occurred. Please email us or call us at 877-350-2121 and we will assist you.
What do I do if I did not receive everything that I ordered?
We apologize that your order was incomplete. If something is missing, please review the Packing List. There is a slight chance that an item is no longer available and therefore we were unable to ship everything that you ordered. If an item is listed on the Packing List, but not in the package, please email us or call us at 877-350-2121 and we will assist you.
