Privacy and Security
What information do we collect and how do we get it?
Century 21 Department Stores, also referred to as C21Stores.com, are committed to protecting your privacy. If you utilize the C21stores.com website, then you agree to C21stores.com Privacy Policy. In order to access the C21Stores.com website you must complete the registration process. C21Stores.com collects guest information in an effort to improve our guest's shopping experience and to communicate with our guests about our products, services and promotions. We collect information such as your name, e-mail and postal address, and credit cards that you provide to us when you place an order, when you submit your information with us or when you participate in a sweepstakes, promotion or survey. C21Stores.com may use your information collected online to process and fulfill your order and send you any necessary e-mail messages related to your order, and to send membership invitations to your friends. In addition, we maintain a record of your product interests, purchases and whatever else might enable us to enhance and personalize your shopping experience. We also monitor site use and traffic patterns to improve our web site design and the products and services we offer. C21Stores.com recognizes that it must maintain and use guest information responsibly.
If you invite a friend to join C21Stores.com, you will need to provide their email address. C21Stores.com will invite your friend to join our membership, and utilize technology to track membership enrollment and qualifying purchases that are associated to your account.
To serve you better, we may combine information you give us online and in our stores. We may also combine that information with publicly available information we receive from or cross-reference with select partners and others. By combining this information we are better able to communicate with you about our products, special events and promotional purposes and to personalize your shopping experience.
Century 21 Department Stores will not rent or sell your e-mail address for any reason. We may disclose information about you to other members of the Century 21 Department Stores corporate family and as required by law, to include a company with which we contract to help us prevent the unauthorized use of credit and gift cards. If at any time you would like us to remove you from our mailing list, click here to unsubscribe. You can always update or delete your personal information on our website. Simply click My Account in the menu at the top of each page on our website and you will be able to edit or change your information. If at any time you would like us to delete any of your personal information on file, just click here to email C21stores.com customer service. Please be sure to include your email address and full name. Or you may call us at 877-350-2121.
We may also work with select partners to distribute web advertisements based on our your internet browsing patterns. These advertising companies collect anonymous information about your visits to our website through the use of a cookie. This technology allows them to develop our advertising so that it directly relates to offers that may be of interest to you. These partners never collect personally identifiable information, however if you'd prefer, you may opt out at any time by clicking here. If you delete your cookies, use a different browser, or buy a new computer, you will need to renew your opt-out choice.
We do not share credit card information with third parties except for the purpose of processing payment for products you've ordered and as required by law. In addition, we may disclose credit card and other information we collect from you with an outside company with which we have contracted for their services to protect against fraud and the unauthorized use of credit and gift cards.
Business Partners
We contract with an outside service called Coremetrics to help us better understand your use of C21Stores.com. Coremetrics places cookies on your computer to collect various kinds of information for us related to your use of C21Stores.com, so that we may continue to refine and improve the site for our customers. We do not allow Coremetrics to collect any credit card, user name or password information, nor are they allowed to use data that they collect for us for any other purpose. Additionally, Coremetrics is contractually required to maintain all the information collected for us in strict confidence. In order to utilize the C21Stores.com website, it is necessary that site users of allow cookies.
Security
When ordering with us, we want our customers to feel confident we are using standard industry practices to protect the data stored within our system. On C21Stores.com, we encrypt your credit card number and other information using Secure Socket Layer (SSL) technology, which guarantees secure transmission of information.
Note to Children
If you are under the age of 18, you are not permitted to submit any personal information to C21Stores.com. C21Stores.com is intended for users who are 18 years of age and older. In the event that we become aware a registered user is under the age of 18, we will delete all details relating to that user’s account.
Privacy Policy Updates
Periodically we may update or change our Privacy Policy. We will post updates here so that you are informed of them. Your acceptance of these updates is indicated by your continued use of the website.
If you have any questions about our Privacy Policy please contact us at
Century 21 Department Stores Guest Service
22 Cortlandt Street
New York, NY 10007
1-888-350-2121
customerservice@c21Stores.com
Last updated March 1, 2011.
