How much does it cost to ship my order?
Shipping fees are calculated based upon the subtotal of the merchandise ordered. If your order is less than $99, the shipping fee is $9.99 for standard ground shipping. If your order is $99 or more, you are entitled to free standard shipping. Gift card orders that do not include merchandise ship free.
How long will it take to receive my order?
You should receive your order 5-7 business days after it leaves our distribution center in Northern New Jersey.
Can I expedite my order?
Orders may be expedited in two ways.
Next Business Day Shipping: If you submit an order by 11am EST Monday – Friday, your order will be processed and ship the same day, and will be delivered the next business day. We are unable to deliver on Saturdays or Holidays. Friday expedited orders will be delivered on Mondays, or the next business day when there is a Holiday.
3 day shipping: If you submit an order by 11am EST Monday – Friday, your order will be processed and ship the same day, and will be delivered via 3 business day shipping. We are unable to deliver on Saturdays or Holidays.
What is the cost of expediting an order?
There is an additional cost of $25 for Next business day shipped orders. If the subtotal of the order is less than $99, the shipping fee is $34.99 for next business day shipping. If the order subtotal is $99 or more, the cost is $25. Gift cards may be expedited for a $25 fee.
There is an additional cost of $14 for orders that use 3 day shipping. If the subtotal of the order is less than $99, the shipping fee is $23.99 for 3 day shipping. If the order subtotal is $99 or more, the cost is $14. Gift cards may be 3 day shipped for a $14 fee.
What Shipping methods do you use?
We have relationships with a number of carriers, so how your package ships depends upon the address and destination. Generally we utilize UPS, but also partner with FedEx and the United States Postal Service. The carrier details and tracking number will be included in the Ship Confirmation email and also be posted in the ‘My Account’ section when you are logged into the C21Stores.com website.
Can I ship to multiple shipping addresses within one order?
Each order can only be shipped to one address at this time. If you wish to deliver to multiple addresses, please submit a separate order for each address.
You can have your C21stores.com orders shipped to your international address by using our partner MyUs.com
Century21 Department Store (C21stores.com) has partnered with MyUs.com to offer convenient International Shipping. MyUs.com membership offers deeply discounted international shipping rates to more than 225 countries. They will provide you with a US street address, receive packages on your behalf, then ship your order overseas. MyUs.com also helps prepare customs paperwork for your shipments.
Click on this logo to sign up for a MyUs account.
How It Works
2. Use your US address provided by MyUs.com when placing your order with us.
3. Once we ship your order, MyUs.com will manage the mail forwarding process to you.
Please note that some items cannot be shipped to international addresses and are not eligible for MyUS.com's services. These restrictions include such items as pressurized cans (e.g. aerosol cans), and hazardous materials (e.g. nail polish). Additional restrictions may apply to your destination; the MyUs.com website has a complete list of prohibited items for different countries.
The unauthorized reselling or distribution of Century21 Department Store (c21stores.com) products is prohibited. Orders placed with the intention of exchanging money for product, are against Century21 Department Store’s company policy and we have alerts in our system setup to identify such orders. C21stores.com reserves the right to cancel any order, without prior notification to the customer. Obtaining a MyUS membership does not bypass this company policy. If you would like clarification on whether your order is considered “reselling”, please contact our Customer Service
C21stores.com Customer Service
For all Customer service inquires call 1-800-877-2121 Monday – Friday 9:00am-5:00pm, Eastern Standard Time.
To place an order, call 1-888-221-2551 24 hours a day, 7 days a week.
If you choose to use MyUs to forward your order outside of the continental United States, Alaska, or Hawaii, then we consider their U.S. address to be the destination for your order. Once our order safely reaches MyUs.com warehouses in the USA, they take responsibility for loss or damage to your order when shipping it internationally. We recommend that you review their insurance options for international shipments before you place your order.