Ordering & Payment


ORDERING

HOW DO I PLACE AN ORDER?

While shopping, just select your desired item, size, quantity and click “Add to Bag”. When you are ready to check out and complete the order, select “Proceed to Checkout”. You will be required to provide shipping, billing and payment information.

You may also complete the order by calling our Customer Service at 877-350-2121.

Shortly after you’re done with the checkout, a confirmation will show up on your page with an order number. You will also receive a detailed email confirmation.

CAN I SHOP ON MY MOBILE DEVICE?

Yes, C21Stores.com is optimized to work on all mobile devices.

CAN I PURCHASE PRODUCTS ONLINE AND PICK UP AT THE STORE?

We currently do not offer this service. However, if you shop our stores you may request delivery to a local address.

HOW DO I KNOW IF MY ORDER WENT THROUGH?

Once you click submit, you will be taken to the Order Confirmation Page featuring your order number. You will then receive an order confirmation email that details your purchase and also contains the order number.

CAN I CHANGE MY ORDER AFTER IT HAS BEEN PLACED?

There is a brief time frame during which we may be able to adjust or cancel your order between the time you placed your order and processing to our distribution center. Orders are processed at 6am the day after you order, or by 1pm for next business day orders. Please email us or call us at 877-350-2121.

CAN I CANCEL AN ORDER?

There is a short window of time during which we may be able to edit your order, but once the order has been sent to our distribution center, we are unable to edit or cancel the order. Please email us or call us at 877-350-2121.

HOW DO I CHECK MY ORDER STATUS?

You may track your order by signing into your account, clicking on My Accounts and then My Orders to review the status of your orders.

HOW DO I TRACK MY ORDER?

You will receive a Shipping Confirmation email once your order has shipped. Click on the link that is included in the email to track your package. Alternatively, you may sign into your account, click on My Account and then Order History to see all of your orders. You can click on “VIEW” to see more details about each order.

WHAT DO I DO IF MY PACKAGE ARRIVED WITH DAMAGED GOODS?

We apologize if your order arrived damaged. Please email us or call us at 877-350-2121 for assistance in this matter.

WHAT DO I DO IF I DID NOT RECEIVE EVERYTHING THAT I ORDERED?

If something is missing, please review the Packing List. An item may no longer be available. For further assistance, please email us or call us at 877-350-2121 and we will assist you.


PAYMENT METHODS

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

C21Stores.com proudly accepts the C21STATUS Credit Card, American Express, Visa and MasterCard. Additionally, you may pay with Century 21 Department Store Gift Cards and C21 e-gift cards.

CAN I PAY USING MULTIPLE CREDIT CARDS?

You may submit only one credit card and/or one gift card with each online order.


BILLING & TAX

WHEN WILL MY CREDIT CARD BE CHARGED?

Your credit card will be charged when your order ships. Orders are subject to verification and acceptance before shipping.

DOES C21STORES.COM CHARGE TAX?

On orders placed in New York, New Jersey, Pennsylvania, and Florida, applicable sales tax will be added. Orders placed outside of these states are tax-free!

PRICE MATCHING POLICY

If you find a lower advertised price, within 14 days of your purchase, IN STORE or ONLINE, at a qualifying US-based competitor for any item that Century 21 Department Stores has in-stock, we’ll gladly match their price. Click here for the full Price Matching Policy.