At Century 21, we want you to be happy with your purchase, so if for any reason you are unhappy with your purchase, you may return or exchange up to 45 days from the order date (with certain exclusions). All item(s) must be unworn and undamaged in their original selling condition and packaging with all tags attached.
All gift card purchases, and items marked "FINAL SALE" are ineligible for return or exchange.
Century 21 Online Store purchases are eligible for returns up to 45 days from the order date by mail or in-store. A $9.99 return fee for items returned by mail will be deducted from your original payment and a prepaid return shipping label will be available. Pack your return items securely, in the original package and include the return slip. Affix your prepaid shipping label to the box and follow the instructions for where to drop off the package.
Please note: to exchange items from an online purchase, please return the item for a refund and place a new order*
*Return your items in-store for free*
Please note: online purchases made under alternative payment methods (Apple Pay, Google Pay and Afterpay) are ineligible for in-store returns.
To begin your online return and print the return label, click here.
Century 21 Store purchases are only eligible for in-store returns or exchanges within 45 days of the purchase date with the original receipt.
For your convenience, online purchases may also be returned in-store. Please initiate the return online to print a return slip. Please bring the printed return slip to the store for processing. We reserve the right to require a photo ID and may limit returns due to unavoidable circumstances such as excessive frequency or dollar amounts. Returns are processed immediately in-store. Please allow 1-2 billing cycles for the refund to be reflected with your financial institution.
To begin your return and print the return slip, click here.
To exchange items from an online purchase, please return the item for a refund and place a new online order. To exchange items from an in-store purchase, please visit the store.