Returns


Please contact Customer Service at 877-350-2121 or via email at guestservice@c21stores.com with any questions.


HOW DO I RETURN MERCHANDISE PURCHASED ON C21STORES.COM?

Century 21 uses SmartLabel® to make your return process easy. The front of your packing slip includes a prepaid, pre-addressed return label. You can also print a label and track your return using our self-service portal here.

  • Circle the item that you wish to return on the packing slip.
  • Please pack your item(s) in a secure carton.
  • We suggest you make a copy of both sides of the packing slip for your records.
  • Affix the SmartLabel® onto your return package – no postage is required.
  • Bring your package to any authorized USPS facility.
  • Note: The cost of Smartlabel® is $7.95 and will be deducted from your refund or credit. In the event of an even exchange, the cost will be charged to the credit card on file.

DO I HAVE TO USE SMARTLABEL?

No. You can also return items using any traceable method you wish. Please be sure your package is insured and the postage is prepaid. Once we receive your package, we’ll promptly refund the items you have indicated. Mail the package to:

E-commerce Return Center
700 Secaucus Road
Secaucus, NJ 07094

WHAT IS THE C21STORES.COM RETURN POLICY?

If you’re not satisfied with your purchase, please return the item(s) within 45 days of the shipping date for a refund. We will not process returns postmarked 45 days after the shipping date. Items must be in their original purchase condition and include the original product packaging, tickets attached, and original packing slip. Returns will not be accepted if they have been worn, altered, washed or damaged. If you decide to return one or more items purchased as part of a Buy One Get One (BOGO) or other dollar- or percentage-off promotion, a pro-rated portion of the purchase price will be returned to you unless all of the qualifying items are returned. Fine jewelry purchased online can be returned by mail to our E-commerce Return Center, or at our Downtown store location (22 Cortlandt Street); it cannot be returned to any other C21 store locations.


WHAT IS THE C21STORES.COM RETURN POLICY FOR LXR VINTAGE ITEMS?

How do I return an LXR purchase?

If you are not satisfied with an item purchased from LXRandCo made on the Century 21 website, you can return it within 7 days from the date of delivery. You will need to send an email to info@lxrco.com with your return request along with a forwarded version of your Century 21 order confirmation email. LXRandCo will require the original order confirmation email in order to proceed with your return.

The orange cable attached to the product must remain intact in order for an item to be returned. If the orange cable on the item is cut, you will not be able to return the order.

What is your LXR refund policy?

If you decide to return your purchase, Century 21 will issue you a refund back onto the original credit card you used to purchase the item. There is a standard $15 restocking fee that is applicable on all returns. Any orders that are returned without an approved RAN (Return Authorization Number) from one of the LXRandCo customer services representatives will be charged the $15 return fee as well as a 15% restocking fee.

Can I exchange my LXR product for another product?

No direct product exchange is available at this time.

When will I see my credit or refund for LXR items?

The time it takes for a refund to appear will depend on your credit card company or bank. Typically, a refund will appear on the client's billing statement around 10 business days after the date of the refund.

For returns, refunds will only be issued upon reception of the returned item at our final shipping warehouse. Please allow up to 30 business days from the time the item arrives at our warehouse for the refund to be issued.

WHAT IS THE C21STORES.COM RETURN POLICY FOR FINE JEWELRY ITEMS?

Fine jewelry purchased online can be returned by mail within 45 days of the shipping date to our E-commerce Return Center or at our Downtown NYC store location (22 Cortlandt Street); it cannot be returned to any other C21 store locations.

If returning to our Downtown store location, customers must present the original packing slip, price tags attached, merchandise in selling condition and with original packaging. An ID must also be presented when making returns.

All other fine jewelry in-store purchases cannot be returned to our E-commerce Return Center and must be returned to the location purchased.

WHAT IS THE C21STORES.COM RETURN POLICY FOR ZUO FURNITURE ITEMS?

If you are not satisfied with an item purchased from Zuo made on the Century 21 website, you can return it within 30 days from the date of delivery. You will need to send an email to julie@zuomod.com with your return request along with a forwarded version of your Century 21 order confirmation email. Zuo will require the original order confirmation email in order to proceed with your return. Zuo will send you an RMA # along with a shipping address & instructions. The RMA # expires 2 weeks from date of issue and cost of shipping to Zuo will be the responsibility of the customer. There will be a 30% restocking fee for items that are returned without their original packaging.

WHAT IS THE IN-STORE RETURN POLICY?

Merchandise in its original selling condition (not worn and in original packaging) may be returned or exchanged within 45 days of purchase date with the original receipt and tickets attached. Refunds will be issued in the original form of payment unless a store credit is requested. Valid photo identification is required—driver’s license, passport, state, military and government-issued IDs are accepted. Gift card purchases, vintage items and discounted final sale merchandise cannot be refunded or exchanged. If you decide to return one or more items purchased as part of a Buy One Get One (BOGO) or other dollar- or percentage-off promotion, a pro-rated portion of the purchase price will be returned to you unless all of the qualifying items are returned. Vintage merchandise associated with LXRandCo must be returned within 7 days; click here for details. Fine jewelry purchased online can only be returned by mail to our E-commerce Return Center (it cannot be returned to C21 store locations). Mail it to:

E-commerce Return Center
700 Secaucus Road
Secaucus, NJ 07094

CAN I RETURN MERCHANDISE THAT I BOUGHT ON C21STORES.COM TO ANY CENTURY 21 DEPARTMENT STORE LOCATION?

Merchandise purchased on C21Stores.com may be returned at any Century 21 Store, with the exception of a Pop-Up Shop, which is a temporary location. Your C21Stores.com purchases can be returned at a Century 21 Store if made within 45 days of the shipping date. You must present the original packing slip at the time of return. No exchanges are available, but you can return a C21Stores.com order in-store, then repurchase the item in-store in another size if available. All vintage merchandise purchased on C21Stores.com is not returnable to Century 21 Department Store locations. Fine jewelry purchased online can be returned by mail to our E-commerce Return Center, or at our Downtown store location (22 Cortlandt Street); it cannot be returned to any other C21 store locations.

CAN I RETURN MERCHANDISE THAT I BOUGHT AT A CENTURY 21 DEPARTMENT STORE TO C21STORES.COM?

No, please do not send merchandise purchased at a Century 21 Department Store to our E-commerce Return Center.

CAN I MAKE A RETURN IF I LOST MY ORIGINAL PACKING SLIP?

You can print a new return label on our self service portal.

HOW DO I TRACK THE STATUS OF MY RETURN?

You may track your return by logging in to your account, clicking on My Accounts, and then My Orders. You will receive an email informing you that your return has been processed. If you printed a return label using our self service portal, you can track the status here.

HOW WILL YOU REFUND ME?

Please see the chart below for how returns will be given:

Original Tender

Refund Mailed to the E-commerce Return Center

Refund In-Store

Credit Card To the original card account To the original card account
Gift Card Gift Card Gift Card


HOW LONG WILL IT TAKE TO PROCESS MY RETURN?

Returns are typically received within two weeks from the time that you mail them. Once we receive your return in our Return Center, please allow approximately 2-10 business days for it to process.

HOW LONG WILL IT TAKE FOR MY CREDIT CARD TO POST TO MY ACCOUNT?

A credit will post to your account approximately 2-10 business days after the date we process your return. However, it may take up to two billing cycles for the credit to appear on your monthly bill.

Please contact Customer Service at 877-350-2121 or via email at guestservice@c21stores.com with any questions.