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Shipping Information

SHIPPING FEES

HOW MUCH DOES IT COST TO SHIP MY ORDER?

Shipping fees are calculated based upon the subtotal of the merchandise ordered. If your order is less than $75, the fee is $9.99 for standard ground shipping. If your order is $75 or more, you are entitled to free standard shipping. This threshold may change based on special promotions.

Premier C21STATUS Credit Card holders receive free shipping on select orders $50 and over and Elite on all orders—only for purchases made with C21STATUS Credit Cards: exclusions apply. See terms/conditions for details. Gift card orders that do not include merchandise ship free.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

You should receive your order 4-7 business days after it leaves our distribution center in Northern New Jersey. Vintage LXRandCo, Zuo Mod, Gevril, GV2, JBW, TOV Furniture, Oliver Gal and WeBike items ship GROUND SERVICE ONLY; allow up to 2 weeks for delivery, signature required.

Please note that if additional items are purchased in an order along with LXRandCo, Zuo Mod, Gevril, GV2, JBW, TOV Furniture, Oliver Gal and/or WeBike items, those items can only be shipped via standard ground shipping.

CAN I EXPEDITE MY ORDER?

Expedited Shipping: Expedited orders will be received in 2-3 business days. If you submit an order by 12pm EST Monday–Friday, your order will be processed and shipped the following business day and delivered via expedited shipping. We are unable to ship on weekends or holidays.

WHAT IS THE COST OF EXPEDITING AN ORDER?

There is an additional cost of $25 for expedited shipping for orders $75 or more. If the subtotal of the order is less than $75, the fee is $34.99 for expedited shipping. Gift cards may also be expedited for a $25 fee.

Order Placed On

Expedited Shipping Order
Shipped By

Expedited Shipping Order
Expected Delivery

Monday before 12PM EST Tuesday Wednesday
Monday after 12PM EST Wednesday Thursday
Tuesday before 12PM EST Wednesday Thursday
Tuesday after 12PM EST Thursday Friday
Wednesday before 12PM EST Thursday Friday
Wednesday after 12PM EST Friday Monday
Thursday before 12PM EST Friday Monday
Thursday after 12PM EST Monday Tuesday
Friday before 12PM EST Monday Tuesday
Friday after 12PM EST Tuesday Wednesday
Saturday Tuesday Wednesday
Sunday Tuesday Wednesday

SHIPPING METHODS

WHAT SHIPPING METHODS DO YOU USE?

We have relationships with a number of carriers, so how your package ships depends upon the address and destination. Generally we utilize FedEx, but also partner with the United States Postal Service. The carrier details and tracking number will be included in your Ship Confirmation email and also be posted in the "My Account" section when you are logged into the C21Stores.com website. Please note that all orders $500 and over require signature confirmation upon delivery.

CAN I SHIP TO MULTIPLE SHIPPING ADDRESSES WITHIN ONE ORDER?

Each order can only be shipped to one address at this time. If you wish to deliver to multiple addresses, please submit a separate order for each address.

INTERNATIONAL SHIPPING

YOU CAN HAVE YOUR C21STORES.COM ORDERS SHIPPED TO YOUR INTERNATIONAL ADDRESS BY USING OUR PARTNER MYUS.COM

Century 21 Department Store (C21Stores.com) has partnered with MyUS.com to offer convenient International Shipping. MyUS.com membership offers deeply discounted international shipping rates to more than 225 countries. They will provide you with a US street address, receive packages on your behalf and then ship your order overseas. MyUS.com also helps prepare customs paperwork for your shipments.

HOW IT WORKS

  1. Choose your MyUS.com subscription, create your account and receive your own US address.
  2. Use your US address provided by MyUS.com when placing your order with us.
  3. Once we ship your order, MyUS.com will manage the mail forwarding process to you.

Please note that some items cannot be shipped to international addresses and are not eligible for MyUS.com services. These restrictions include such items as pressurized cans (e.g., aerosol cans) and hazardous materials (e.g., nail polish). Additional restrictions may apply to your destination; the MyUS.com website has a complete list of prohibited items for different countries.

The unauthorized reselling or distribution of Century 21 Department Store (C21Stores.com) products is prohibited. Orders placed with the intention of exchanging money for product are against Century 21 Department Store’s company policy and we have alerts in our system setup to identify such orders. C21Stores.com reserves the right to cancel any order, without prior notification to the customer. Obtaining a MyUS.com membership does not bypass this company policy. If you would like clarification on whether your order is considered “reselling,” please contact our Customer Service Department at 877-350-2121, Monday–Friday 8:00am–8:00pm and Saturday–Sunday 9:00am–5:00pm, Eastern Standard Time.

Or

To place an order, call 1-888-221-2551, 7 days a week.

If you choose to use MyUS.com to forward your order outside of the continental United States, Alaska or Hawaii, then we consider their US address to be the destination for your order. Once our order safely reaches MyUS.com warehouses in the USA, they take responsibility for loss or damage to your order when shipping it internationally. We recommend that you review their insurance options for international shipments before you place your order.

INTERNATIONAL SHIPPING DEADLINES

Century 21 Department Store (C21Stores.com) has partnered with MyUS.com to offer convenient International Shipping. Please refer to MyUS.com for transit times from their facilities to your specific country.